The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery

  • SHIPPING INFORMATION

    Orders are sent via UPS or FedEx depending on season, location, and package weight. We ship our meat products within the United States only.

    We accept Visa, Mastercard, Discover, American Express.

    CUSTOMER SERVICE POLICY

    CUSTOMER SATISFACTION. We are committed to supplying the best possible product at the lowest possible price.

    All meat is USDA inspected and processed.

    All claims on packages must be made within 24 hours of delivery.

    SHIPPING METHOD POLICY

    To insure proper arrival, all meat is shipped frozen in an insulated container with dry ice and/or gel packs, as needed.

    NOTE: In the event that any products are thawed, but cold (not room temperature), they may be refrozen without damaging the integrity of the meat.

    We reserve the right to choose the appropriate shipping method for all products.

    On the day your order is shipped, you will receive an e-mail with shipping information and estimated delivery date.

    Frozen meat orders are shipped on Mondays. Any order received after Monday will be shipped the following week.

    TIPS TO ENSURE YOUR SATISFACTION

    Please make sure all the information entered for your shipment is correct. Incorrect addresses can result in delivery delays and possibly a thawed shipment. Sorry, we can not replace or refund shipments due to address errors by purchaser.

    Make sure you are ready to receive the shipment on the scheduled delivery day. A one-day delay may ruin the shipment.

    If there is a day that the order cannot be received, please let us know and we will schedule delivery for another day. The two main reasons shipments fail are because the information provided to us is incorrect or the driver does not feel comfortable leaving the shipment without a signature. If the driver can leave the shipment at your door without your signature, please let us know so we can mark your package accordingly. If you have a doorman or a front office, make sure they are aware that a perishable shipment is coming, and that they will receive it and notify you immediately upon arrival. Please remember that your order is perishable and must be received and put it the freezer ASAP.

    FAILED SHIPMENT POLICY

    Unforeseen problems can occur at times, and a shipment arrives late, and therefore thawed. Our policy regarding failed shipments is very simple. If it is our fault or our carrier’s fault, we will replace your order or refund your money – whichever you prefer. However, if the failed shipment is due to an error on the purchaser or the recipient's part (as in a gift), we will not refund or replace the shipment. Possible reasons for no refund or replacement of shipment include, but are not limited to, an incomplete or incorrect address given, receiver not in, special shipping instructions made at the request of the recipient, orders left out and either stolen, ruined or damaged after delivery. All sales are final.